With Synerise, you can balance relevance and reach, ensuring every customer receives just the right message at the right time. Now, with tag-based capping in Synerise, you can define communication limits per tag, not only per channel. This gives you precision control over the frequency of specific message types, like recommendations, newsletters, or promotions, regardless of where they’re sent. Implement smart, cross-channel management of outgoing communication and make sure each user receives the best possible experience - consistent, balanced, and personalized.

What’s New

With tag-based communication limits, you can:

• Define limits per tag, based on the intent of your communication, rather than per channel.
• Control message frequency cross-channel, ensuring users don’t receive too many messages of the same type.
• Maintain balance and relevance across campaigns like newsletters, recommendations, or product updates.
• Automatic events when a tag limit is reached, helping you monitor performance and optimize future outreach.

Find out more on managing multi-channel communication and tagging here.