Nike Chile x Synerise

Client

With Synerise

Position

Market

Range

Employment

Challenges

Personalize every first-party customer interaction at scale
Automate abandoned cart recovery and product substitution flows
Support hybrid customer scenarios, including international users purchasing remotely
Reduce manual execution time on marketing operations
Integrate multiple communication layers (Email, WhatsApp, On-Site Popups)

Solutions

Data Activation & Email Personalization
Conversational Commerce via WhatsApp
Recovery & Substitution Flows
Geo-Based Experience Management
Dynamic On-Site Communication
Operational Automation

Results

+30%
+30% growth in demand
+30%
+30% increase in sales per ticket
+26%
+26% growth in orders
>2.5%
>2.5% conversion on WhatsApp campaigns