In-app banner campaign

Reach customers who explored selected categories by sending them mobile push and display in-app banner in your app

Difficulty: Medium · Modules: Experience Hub, Automation Hub

Channels

mobile application

Industries

Fashion & Apparel
Jewelry
Retail
Multi

Challenges addressed

Engage new customers
Optimize your website and campaigns
Personalize communication

Summary

This use case focuses on orchestrating complex, multi-step customer journeys using Synerise Automation Flows that trigger actions based on events, conditions, and time-based rules across all channels. Specifically, "In-app banner campaign" enables your team to reach customers who explored selected categories by sending them mobile push and display in-app banner in your app. This implementation balances ease of setup with meaningful business impact.

Example Scenario

A customer abandons their cart, and within minutes a sequence of automated actions begins: a personalized push notification with the abandoned items, followed by an email with a dynamic discount if no action is taken within 2 hours, and finally an SMS reminder 24 hours later. Each step checks whether the customer has already converted, avoiding redundant messaging.

Business Challenge

Engage new customers
Optimize your website and campaigns
Personalize communication

Solution

Synerise Automation provides a visual workflow builder where marketers create multi-step journeys with event triggers, conditional branches, wait nodes, and channel actions. Flows can react to real-time events (purchase, page view, app open), evaluate complex conditions using Expressions, and execute actions across email, SMS, push notifications, webhooks, and Dynamic Content. The engine supports parallel paths, A/B split testing, and frequency capping.

This implementation leverages Synerise's Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints and Automation Hub for building event-driven workflows, multi-step customer journeys, and triggered actions that run 24/7 without manual intervention. The solution delivers results through mobile app experiences including in-app messaging, push notifications, and native UI personalization.

Expected Impact

Implementing this use case delivers measurable improvements across multiple business dimensions. Organizations typically see results within the first 2-4 weeks of deployment, with compound gains as the system learns from additional data. The medium-level implementation complexity means a balanced investment of time and effort yields strong returns.

Key KPIs

Automation-driven conversion rate
Time to first automated response
Customer journey completion rate
Channel engagement rates within flows
Revenue attributed to automation

Data Inputs

mobile application — mobile app experiences including in-app messaging, push notifications, and native UI personalization
Experience Hub — Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints
Automation Hub — Automation Hub for building event-driven workflows, multi-step customer journeys, and triggered actions that run 24/7 without manual intervention

Implementation Steps

1. Identify the customer journey to automate and map out trigger events and decision points
2. Create the automation flow in the visual builder with appropriate triggers and conditions
3. Configure channel actions (email templates, push content, SMS messages) with personalization
4. Add wait nodes, conditional branches, and frequency capping rules
5. Test the flow with a small segment before full deployment
6. Monitor flow performance and optimize based on drop-off analysis

Technology Explanation

Synerise Automation runs on an event-driven architecture that processes millions of trigger evaluations per second. Flows are compiled into an optimized execution graph, with each node evaluated independently for horizontal scalability. The engine guarantees exactly-once delivery semantics and supports complex temporal conditions (e.g., 'if no purchase within 48 hours of last email').

Platform Components

Experience Hub — Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints
Automation Hub — Automation Hub for building event-driven workflows, multi-step customer journeys, and triggered actions that run 24/7 without manual intervention

Channels

mobile application — mobile app experiences including in-app messaging, push notifications, and native UI personalization

Target Industries

Fashion & Apparel
Jewelry
Retail
Multi

Functionality Used

Predefined in-app templates
Automation — orchestrating complex, multi-step customer journeys using Synerise Automation Flows that trigger actions based on events, conditions, and time-based rules across all channels
Banner
Mobile push
AI recommendations — leveraging Synerise's AI recommendation engine to analyze behavioral data, purchase history, and contextual signals to deliver highly personalized product or content suggestions in real time
AI — harnessing Synerise's full AI capabilities including machine learning models, natural language processing, and computer vision to automate decisions and discover insights from customer data
In-app messages
New customers — acquiring and onboarding new customers through targeted campaigns, welcome journeys, and first-purchase incentives powered by Synerise's platform capabilities
Mobile
Personalization — delivering individualized experiences across channels by adapting content, offers, and messaging to each customer's unique profile, preferences, and real-time behavior
Personalized recommendations

Implementation Complexity

Medium — This use case requires moderate technical knowledge and some configuration effort.

Time to Value

2-4 weeks

Documentation

https://help.synerise.com/docs/use-cases/in-app-banner/

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