Discount for entire basket

Create a discount for entire shopping cart with exceptions for sensitive items

Difficulty: Introductory · Modules: Experience Hub

Channels

website
mobile application

Industries

Books
Cosmetics
Electronics
Fashion & Apparel
FMCG
Home & Furniture
Jewelry
Retail
Multi

Challenges addressed

Increase the revenue

Summary

This use case focuses on implementing a targeted marketing solution that leverages real-time customer data and behavioral signals to drive measurable business outcomes. Specifically, "Discount for entire basket" enables your team to create a discount for entire shopping cart with exceptions for sensitive items. This implementation balances ease of setup with meaningful business impact.

Example Scenario

Imagine your organization is facing the challenge of increase the revenue. Your team needs to create a discount for entire shopping cart with exceptions for sensitive items. Without the right tools, this would require extensive manual effort, data silos would prevent a unified view of the customer, and the campaign would launch weeks late with generic messaging. With Synerise, the entire workflow is automated, data flows seamlessly between systems, and personalized experiences are delivered in real time.

Business Challenge

Increase the revenue

Solution

Synerise solves this through an integrated approach that combines real-time data processing, AI-driven decisioning, and automated execution across all customer touchpoints.

This implementation leverages Synerise's Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints. The solution delivers results through website interactions including browsing behavior, on-site engagement, and web-based content delivery and mobile app experiences including in-app messaging, push notifications, and native UI personalization.

Expected Impact

Implementing this use case delivers measurable improvements across multiple business dimensions. Organizations typically see results within the first 1-2 weeks of deployment, with compound gains as the system learns from additional data. The introductory-level implementation complexity means teams can quickly validate the approach and scale from there.

Key KPIs

Conversion rate improvement
Customer engagement increase
Campaign ROI improvement
Customer lifetime value growth
Operational efficiency gains

Data Inputs

website — website interactions including browsing behavior, on-site engagement, and web-based content delivery
mobile application — mobile app experiences including in-app messaging, push notifications, and native UI personalization
Experience Hub — Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints

Implementation Steps

1. Audit existing data sources and ensure customer behavioral events are being captured in Synerise BaseModel
2. Create Dynamic Content templates in the Experience Hub with personalization zones and targeting rules
3. Define customer segments and business rules using Expressions and the Segmentation Engine
4. Implement on-site tracking and configure Dynamic Content widgets for real-time personalization
5. Run A/B tests with a small audience segment to validate performance before full-scale deployment
6. Launch to production, monitor key performance metrics in real time, and iterate based on results

Technology Explanation

The Experience Hub renders personalized content through a distributed edge network, resolving visitor identity and segment membership in under 50 milliseconds to deliver instant personalization.

Platform Components

Experience Hub — Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints

Channels

website — website interactions including browsing behavior, on-site engagement, and web-based content delivery
mobile application — mobile app experiences including in-app messaging, push notifications, and native UI personalization

Target Industries

Books
Cosmetics
Electronics
Fashion & Apparel
FMCG
Home & Furniture
Jewelry
Retail
Multi

Functionality Used

Promotions

Implementation Complexity

Introductory — This is a beginner-friendly use case that can be implemented quickly with minimal configuration.

Time to Value

1-2 weeks

Documentation

https://help.synerise.com/docs/use-cases/promotion-for-entire-basket/

Related use cases

Cross-sell recommendations with category tabs based on last purchased product — Display cross-sell recommendations grouped into category tabs based on the customer's most recently purchased product
Saving and recovering product configuration — Help customers return to unfinished product configurations and complete their purchase
Dynamic Content Scratch Card — Engage visitors with an interactive dynamic content scratch card offering a discount on selected product categories
Brickworks product template with AI-based similar recommendations — Create a Brickworks schema for a product template enriched with AI-driven similar item recommendations
Brickworks loyalty template with tiered offer — Create a Brickworks schema for an email template with tiered offer based on an expression
Displaying a set of promotion banners powered by a Brickworks schema — A Brickworks-powered schema that returns multiple promotion banners in JSON, enabling client applications to freely design carousels or lists