Abandoned search scenario

Send your customers an email offer with products from their abandoned search

Difficulty: Advanced · Modules: Automation Hub, AI Hub, Experience Hub

Channels

Industries

Books
Cosmetics
Electronics
Fashion & Apparel
FMCG
Home & Furniture
Jewelry
Multi
Retail
Telco
Travel

Challenges addressed

Engage new customers
Increase the revenue
Personalize communication

Summary

This use case focuses on orchestrating complex, multi-step customer journeys using Synerise Automation Flows that trigger actions based on events, conditions, and time-based rules across all channels. Specifically, "Abandoned search scenario" enables your team to send your customers an email offer with products from their abandoned search. This advanced implementation unlocks significant value for organizations with established data pipelines.

Example Scenario

A customer abandons their cart, and within minutes a sequence of automated actions begins: a personalized push notification with the abandoned items, followed by an email with a dynamic discount if no action is taken within 2 hours, and finally an SMS reminder 24 hours later. Each step checks whether the customer has already converted, avoiding redundant messaging.

Business Challenge

Engage new customers
Increase the revenue
Personalize communication

Solution

Synerise Automation provides a visual workflow builder where marketers create multi-step journeys with event triggers, conditional branches, wait nodes, and channel actions. Flows can react to real-time events (purchase, page view, app open), evaluate complex conditions using Expressions, and execute actions across email, SMS, push notifications, webhooks, and Dynamic Content. The engine supports parallel paths, A/B split testing, and frequency capping.

This implementation leverages Synerise's Automation Hub for building event-driven workflows, multi-step customer journeys, and triggered actions that run 24/7 without manual intervention and AI Hub for training, deploying, and managing machine learning models, predictions, and AI-powered recommendations. The solution delivers results through email campaigns with dynamic templates, send-time optimization, and behavioral triggers.

Expected Impact

Implementing this use case delivers measurable improvements across multiple business dimensions. Organizations typically see results within the first 4-8 weeks of deployment, with compound gains as the system learns from additional data. The advanced-level implementation complexity means a balanced investment of time and effort yields strong returns.

Key KPIs

Automation-driven conversion rate
Time to first automated response
Customer journey completion rate
Channel engagement rates within flows
Revenue attributed to automation

Data Inputs

email — email campaigns with dynamic templates, send-time optimization, and behavioral triggers
Automation Hub — Automation Hub for building event-driven workflows, multi-step customer journeys, and triggered actions that run 24/7 without manual intervention
AI Hub — AI Hub for training, deploying, and managing machine learning models, predictions, and AI-powered recommendations
Experience Hub — Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints

Implementation Steps

1. Identify the customer journey to automate and map out trigger events and decision points
2. Create the automation flow in the visual builder with appropriate triggers and conditions
3. Configure channel actions (email templates, push content, SMS messages) with personalization
4. Add wait nodes, conditional branches, and frequency capping rules
5. Test the flow with a small segment before full deployment
6. Monitor flow performance and optimize based on drop-off analysis

Technology Explanation

Synerise Automation runs on an event-driven architecture that processes millions of trigger evaluations per second. Flows are compiled into an optimized execution graph, with each node evaluated independently for horizontal scalability. The engine guarantees exactly-once delivery semantics and supports complex temporal conditions (e.g., 'if no purchase within 48 hours of last email').

Platform Components

Automation Hub — Automation Hub for building event-driven workflows, multi-step customer journeys, and triggered actions that run 24/7 without manual intervention
AI Hub — AI Hub for training, deploying, and managing machine learning models, predictions, and AI-powered recommendations
Experience Hub — Experience Hub for crafting personalized customer journeys, dynamic content, and interactive engagement experiences across all digital touchpoints

Channels

email — email campaigns with dynamic templates, send-time optimization, and behavioral triggers

Target Industries

Books
Cosmetics
Electronics
Fashion & Apparel
FMCG
Home & Furniture
Jewelry
Multi
Retail
Telco
Travel

Functionality Used

Automation — orchestrating complex, multi-step customer journeys using Synerise Automation Flows that trigger actions based on events, conditions, and time-based rules across all channels
AI search
AI — harnessing Synerise's full AI capabilities including machine learning models, natural language processing, and computer vision to automate decisions and discover insights from customer data
Email communication — creating and sending targeted, personalized email campaigns using Synerise's built-in email capabilities, including dynamic templates, behavioral triggers, and deliverability optimization
Item catalog
Personalization — delivering individualized experiences across channels by adapting content, offers, and messaging to each customer's unique profile, preferences, and real-time behavior
Webhook

Implementation Complexity

Advanced — This is an advanced use case requiring significant technical expertise and detailed configuration.

Time to Value

4-8 weeks

Documentation

https://help.synerise.com/docs/use-cases/abandoned-ai-search/

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