Customer Success & Implemenatation

Partner Support Specialist/Manager with Spanish

Remote, working hours 2 PM - 10 PM CET/CEST

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Full time

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Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

What will you do on a daily basis?

  • Oversee the onboarding of new and existing partners to ensure a quicker “Time To Production”,
  • cooperate with Synerise Partners during the implementation of Synerise AI Solutions at companies from various sectors (e-commerce, finance, retail, telco, etc),
  • ensure that all support tickets are resolved within each partner's SLA and manage escalations in a proactive manner,
  • identify new use cases and achieve the customers & partners' satisfaction, expansions, upsells and new opportunities with the partners,
  • focus on monitoring and reacting to KPIs achieved by the customers and partners,
  • participate in the creation of educational content for our partners (such as user guides, use cases, FAQ knowledge base, etc),
  • take care of the continuous development of Partner sales and technical competencies,
  • cooperate with Business Development & IT Departments in terms of agile project management,
  • influence Synerise Roadmap and internal processes.
Check the base of our use cases to see what our team is implementing on a daily basis.

What will make us a perfect match?

  • Possibility to work between 2 pm - 10 pm CEST
  • very good command of Spanish and English (written and verbal),
  • strong analytical and communication skills,
  • willingness to cooperate with customers in the form of a ticket,
  • ability to work under time pressure,
  • multitasking ability,
  • excellent planning, organizational and execution skills,
  • knowledge of digital marketing concepts & processes,
  • high motivation for self-development and a desire to acquire knowledge,
  • "digital nativity" & excellence with operating desktop & mobile devices,
  • experience in working with tools from the area of marketing automation/digital marketing/Big Data, like Google Marketing Platform or Power Automate or Zapier or Marketing Automation or CRM or CDP (like Bloomreach, mParticle, Segment) or Marketing Cloud (like Salesforce or Adobe) or GoogleAds or Facebook campaigns or DMP.

What will convince us even more? 

  • Experience with REST API,
  • experience with webhooks,
  • knowledge of Postman or similar software,
  • knowledge of JavaScript,
  • experience in web development projects,
  • experience in mobile development projects,
  • experience working with non-relational databases,
  • familiarity with big data concepts.

What can we provide for you?

  • Membership in a 25+ person Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team,
  • the opportunity for professional development in various career paths (data analysis, project management, integration, etc.),
  • daily adrenaline rushes and much, much more 😉
Apply now!
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Benefits & Perks

‍Flexible working hours

Are you an early bird or a night owl? Choose when and where you want to work.

‍No dress code

Dress up, dress down, just get dressed in whatever way makes you comfortable.

‍Power-ups!

We want to feel good. We provide everyone with a package of healthy snacks, private medical health care and a multisport card.

‍Play & fun

Like to enrich your work with a little bit of entertainment? We do it regularly during Let's Talk and Have a Beer meetings, weekly football matches with Synerise Team or while playing with our dogs.