Junior Customer Support Specialist

We successfully deliver an all-in-one tool - Synerise (YouTube link). An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel (website link) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate its potential for the business world.

Having such great solutions, we are looking for a highly motivated Junior Customer Support Specialist to join our Customer Success & Implementation Department (CSI). 

• Monitor support ticket statuses and assist in forwarding issues to the right teams; help update clients about ticket progress.
• Assist in onboarding new and existing clients and partners by preparing materials and supporting basic setup tasks.
• Support implementation projects by helping gather requirements and maintain communication under the guidance of senior team members.
• Collect feedback from clients and assist in identifying possible use cases together with the Customer Success team.
• Help create and update simple documentation and FAQ articles under supervision.
• Join team meetings, take notes, and track tasks in project management tools to support Business Development and Technology teams.
• Share feedback and observations on internal tools and processes to help improve documentation and onboarding experience.

• English at an advanced level (B2 minimum), both written and spoken. 
• Interest in customer service or experience gained through internships, student projects, or volunteer work.
• Analytical thinking and eagerness to learn problem-solving in a data-driven context.
• A willingness to support customer communication via tickets and assist in training sessions when needed.
• Basic familiarity with or curiosity about marketing automation or digital tools.
• Ability to multitask.
• Excellent planning, organizational, and execution skills.
• High motivation for learning and growing in the tech/customer support field.
• Confidence using digital tools and a quick learner when it comes to new software.

• Familiarity with big data & AI concepts. 
• Experience working with BI tools.  
• Experience with low-code solutions. 
• Familiarity with process automation tools & marketing automation platforms.  
• Experience with REST API and familiarity with webhooks concepts. 
• Experience with Postman or similar software.  
• Knowledge of JavaScript. 

• An opportunity to work in a fast-growing company, in the field of marketing automation and Artificial Intelligence.  
• Membership in a 20+ people Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team.  
• The opportunity for professional development in various career paths (data analysis, project management, integration etc.). 
• The possibility to work with the biggest international clients on the market.  
• Integration events where we focus on the atmosphere and relations between people.  

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