Junior Customer Success & Implementation Specialist

We passionately support our clients by providing an innovative solution (find out more here) - an all-in-one tool, an ever-evolving data platform, enhanced by AI to accelerate the growth of their business and generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually in offices in Poland and departments all over the world.

We do this by creating an exceptional culture based on freedom of thought, meritocracy, boldness, empathy and respect for talent with great people on board (meet them here), and a happy office environment focusing on courage and enthusiasm in everything we do.

Having such great solutions, we are looking for a Junior Customer Success&Implementation Specialist  to join our brave and brilliant Customer Success & Implementation Department (CSI). 

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• Support clients and partners during the implementation of the Synerise platform under the guidance of senior team members.
• Assist in configuring and implementing basic use cases by translating business requirements into technical setups.
• Support onboarding processes for new and existing clients and partners to help ensure a smooth “Time To Production.”
• Participate in training workshops and product demonstrations alongside senior specialists.
• Assist in monitoring platform adoption, identifying basic gaps and suggesting improvements.
• Contribute to the creation and updating of educational content (user guides, use cases, FAQ knowledge base).
• Continuously develop your technical and product knowledge with support from the team.
• Collaborate with internal teams (business, marketing, product) by sharing insights gathered from customer interactions.

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• Basic understanding of REST APIs and webhooks concepts (practical experience is a plus, not required).
• Familiarity with tools like Postman or willingness to learn them.
• Basic understanding of marketing automation or process automation tools.
• Ability to understand and map simple business requirements to platform functionalities with guidance.
• Basic knowledge of data formats (JSON, XML, CSV).
• Analytical mindset with willingness to learn how to analyze data flows and integrations.
• Basic organizational skills to support tracking timelines and deliverables.
• English at least at C1 level (written and spoken).
• Willingness to work with customers via tickets and participate in technical training sessions.

• Fluent in other languages: Spanish/Portuguese. 
• Familiarity with e-commerce, CRM, or loyalty program integrations.
• Experience with low-code solutions. 
• Knowledge of JavaScript. 
• Experience in web/mobile development projects. 
• Knowledge of A/B testing, campaign optimization, or marketing analytics dashboards.

• An opportunity to work in a fast-growing company in the field of  Artificial Intelligence. 
• The possibility to work with the biggest international companies on the market. 
• Membership in a 20+ person Customer Success & Implementation Department, a multicultural team of tech professionals that are focused on relationships and a good atmosphere in the team. 
• The opportunity for professional development in various career paths (data analysis, project management, integration etc.) 
• Daily challenges, creative freedom, and lots of fun by doing things our way.